As a subject matter expert in Information Science and Management, I support organizations in making their people, processes, and technology more efficient and effective.
I hold both a M.S. from the University of Washington and a B.A. from BYU. My expertise includes a suite of human-centered design methodologies such as customer journey mapping, affinity diagrams, card sorting, creating taxonomies, conducting ethnographies, persona development, user interviews, and survey design.
I am deeply committed to empowering users to make informed technology decisions and uphold best practices in data stewardship. My areas of interest encompass information architecture, user research, accessibility design (a11y), privacy rights, AI ethics, and promoting information equity.
My expertise has led me to roles at The Walt Disney Company headquarters, Microsoft, and most recently, Deloitte. No matter the company or environment, my most cherished values are curiosity, failure, and humor.
Fun fact, the lemon regalia hood pictured in my bio is exclusively for librarians.
